Privacy Policy

Last updated: March 18, 2026

Kala respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information Kala may collect, how it may be used, and the choices available to customers when shopping on our website or contacting our support team.

Information We Collect

Kala may collect information you provide directly when you place an order, create an account, contact customer support, subscribe to emails, or interact with our website.

• Name, billing details, and shipping details
• Email address and contact information
• Order details, purchase history, and customer service messages
• Account login details, if you create an account
• Product preferences, website activity, and shopping interactions
• Payment-related information processed through PayPal, Stripe, or credit card payment services

How We Use Information

Kala uses customer information to operate our store, process orders, provide support, improve the shopping experience, and communicate with customers.

• To process, confirm, and manage orders
• To provide shipping, return, exchange, and customer support assistance
• To respond to product questions, account help requests, and service inquiries
• To improve website performance, product pages, and customer experience
• To send email marketing messages when customers subscribe or consent
• To help protect the website, customers, and transactions from misuse or unauthorized activity

Order Processing

When you place an order with Kala, we use the information you provide to confirm your purchase, prepare your order, communicate order updates, and provide customer support. This may include your name, email address, shipping information, billing information, order details, and related customer service messages.

Payment Information

Kala uses PayPal, Stripe, and credit card payment processing options to help complete transactions. Payment details are handled by the applicable payment processor according to its own privacy and security practices. Kala does not need to store full payment card numbers in order to provide standard order support.

Cookies and Analytics

Kala uses cookies and analytics-related tracking to help the website function, understand how visitors use the site, remember preferences, improve store performance, and support a better shopping experience.

Cookies may collect information such as browser type, device details, pages viewed, referring pages, time spent on the website, and shopping interactions. You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Kala email marketing, we may use your email address to send updates, product information, promotions, or store communications. You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected].

Transactional emails related to orders, customer service, account activity, or policy updates may still be sent when necessary.

Service Providers

Kala may share limited information with service providers that help operate the store and provide customer services. These may include payment processing, order management, website hosting, analytics, email delivery, fraud prevention, and customer support services.

Service providers are expected to use customer information only as needed to provide services to Kala and support store operations.

Data Security

Kala uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, online transaction, or electronic storage method can be guaranteed to be completely secure.

Customers should keep account information private and avoid sending passwords, full payment card numbers, or other sensitive information by email.

Data Retention

Kala keeps customer information for as long as needed to process orders, provide support, maintain business records, comply with applicable obligations, prevent misuse, and improve store operations. When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, or a copy of certain personal information.

To make a privacy request, contact Kala at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Kala does not knowingly collect personal information from children. If you believe a child has provided personal information to Kala, please contact us so we can review the request and take appropriate action.

International Users

If you access the Kala website from outside the country where our store operations or service providers are located, your information may be processed or stored in locations outside your region. By using the website or placing an order, you understand that information may be handled in connection with store operations and service providers.

Policy Updates

Kala may update this Privacy Policy from time to time to reflect changes in our website, services, store operations, or privacy practices. The “Last updated” date near the top of this page shows when the policy was most recently revised.

Contact Information

If you have questions about this Privacy Policy, customer privacy, or how Kala handles personal information, please contact us:

Email: [email protected]