Shipping Policy

Thank you for shopping with Kala. This Shipping Policy explains how orders are processed, when tracking information is updated, estimated delivery timing, and how to contact us if you need help with a shipment.

Free Worldwide Shipping

Kala offers Free Worldwide Shipping on orders placed through our store. There is no separate shipping charge added for eligible destinations at checkout.

Order Processing Time

Orders are typically processed within 1–3 days after payment is confirmed. Processing includes order review, item preparation, and shipment arrangement.

Processing time may be affected by order volume, payment review, incomplete order information, or product availability. If we need additional information to process your order, we may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on the destination, local delivery conditions, customs procedures, weather, holidays, or other events outside normal shipping operations.

Delivery estimates are provided for general guidance and should not be treated as a guaranteed delivery date.

Shipping Destinations

Kala provides Free Worldwide Shipping to supported destinations. If an order cannot be shipped to a specific location, our customer service team will contact you using the information provided with your order.

Shipping Rates

Shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information is typically updated within 1–3 days after shipment. Tracking updates may take time to appear after a package is handed over for delivery.

If your tracking number has not updated within the expected timeframe, please contact Kala customer service at [email protected].

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. Kala is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address error after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties & Import Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customs processing may still affect delivery timing depending on the destination country or region.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or damaged during transit, please contact us at [email protected]. Include your order number, tracking number, and a short description of the issue.

For damaged packages, please include clear photos of the package, shipping label, packaging materials, and item condition so our team can review the situation.

Order Issues After Delivery

If your order is marked as delivered but you cannot locate it, please check around your delivery area, with household members, neighbors, building staff, or local delivery offices where applicable. If you still need help, contact Kala customer service with your order and tracking details.

Contact Information

For shipping questions, tracking help, wrong address concerns, delayed packages, or damaged shipment support, please contact Kala customer service:

Email: [email protected]