Terms of Service

Last updated: February 12, 2026

Welcome to Kala. These Terms of Service explain the rules and conditions that apply when you access our website, browse our store, place an order, create an account, or contact our customer service team.

Overview

By using the Kala website, you agree to follow these Terms of Service and any related store policies posted on our website. These terms apply to all visitors, customers, account holders, and users of our online store.

Please review these terms carefully before using the website or placing an order. If you do not agree with these terms, you should not use the Kala website or purchase products through our store.

Acceptance of Terms

By accessing the website, placing an order, submitting information, or using any store feature, you confirm that you have read, understood, and agreed to these Terms of Service.

Kala may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.

Online Store Terms

You may use the Kala website only for lawful shopping, browsing, account, and customer support purposes. You agree not to misuse the website, interfere with store operations, or attempt to access systems or information without permission.

• You must provide accurate and complete information when placing an order.
• You are responsible for keeping your account information secure, if you create an account.
• You may not use the website for fraudulent, harmful, abusive, or unauthorized activity.
• You may not reproduce, copy, resell, or exploit any part of the website without permission.

Product Information

Kala makes reasonable efforts to present product information clearly, including product names, descriptions, images, pricing, and availability. However, product details may change from time to time.

Colors, packaging, measurements, and product appearance may vary depending on device settings, photography, production updates, or other factors. Product descriptions are provided for general shopping information and should be reviewed before purchase.

Pricing and Availability

Prices and availability may change without notice. Kala reserves the right to correct errors, update product information, limit quantities, or cancel an order when necessary due to pricing errors, stock issues, payment concerns, or suspected misuse of the website.

If an order cannot be completed, Kala may contact you using the information provided at checkout.

Orders and Payment

When you place an order with Kala, you agree to provide current, accurate, and complete billing, shipping, and contact information. Orders are subject to acceptance, payment authorization, and product availability.

Kala may use third-party payment processors to complete transactions. Payment information is handled according to the applicable payment processor’s practices and the store’s privacy-related policies.

Shipping Policy Reference

Kala offers Free Worldwide Shipping as described in our Shipping Policy. Shipping details, processing times, tracking updates, customs or import-related information, delivery estimates, and shipment support are explained in the Shipping Policy posted on our website.

Delivery timelines are estimates and may be affected by order review, destination, customs processing, local delivery conditions, weather, holidays, or other events outside normal shipping operations.

Return Policy Reference

Kala offers 30 Days Free Returns on eligible items as described in our Return Policy. Return eligibility, item condition requirements, return instructions, exchanges, refund timing, damaged or wrong item support, and final sale rules are explained in the Return Policy posted on our website.

Customers must follow the return instructions provided by customer service before sending back any return.

Account Information

If you create an account with Kala, you are responsible for keeping your login information private and for all activity that occurs under your account. Please contact us promptly if you believe your account has been accessed without authorization.

Kala may suspend or restrict account access if we believe the account is being misused, used for unauthorized activity, or connected to suspicious behavior.

Prohibited Uses

You agree not to use the Kala website or services for any prohibited purpose, including:

• Violating applicable laws or regulations
• Submitting false, misleading, or fraudulent information
• Attempting to interfere with website security or store operations
• Uploading malicious code, spam, or harmful content
• Collecting customer or website information without authorization
• Using the website to harass, abuse, or harm others
• Copying, scraping, or reselling website content without permission

Intellectual Property

All content on the Kala website, including text, images, graphics, logos, product content, page designs, icons, and other materials, is owned by or licensed to Kala and is protected by applicable intellectual property rules.

You may not copy, reproduce, distribute, modify, display, sell, or use website content for commercial purposes without prior permission.

Third-Party Links

The Kala website may include links to third-party websites or services for convenience. Third-party websites are not controlled by Kala, and their content, privacy practices, policies, and terms are the responsibility of those third parties.

Accessing third-party links is at your own discretion. Please review third-party policies before sharing information or completing transactions on external websites.

Disclaimer

The Kala website and its content are provided for general shopping and informational purposes. While we aim to keep information accurate and current, we do not promise that the website will always be error-free, uninterrupted, fully secure, or available at all times.

Product information, pricing, availability, and website content may be updated, corrected, or changed without notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Kala is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your inability to use the website, product availability, order issues, delays, third-party services, or reliance on website content.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

Changes to These Terms

Kala may revise these Terms of Service from time to time. Updates will be posted on this page with a revised “Last updated” date. It is your responsibility to review this page periodically for changes.

Continued use of the Kala website after updates are posted means you accept the revised Terms of Service.

Contact Information

If you have questions about these Terms of Service, orders, shipping, returns, exchanges, or store policies, please contact Kala customer service:

Email: [email protected]